Ordering
1. How do I place an order on your website?
To place an order, simply browse our website, select the desired product(s), and add them to your cart. Proceed to checkout, provide the required information, and complete the payment process. Once the order is confirmed, you will receive an order confirmation email.
2. Can I modify or cancel my order?
You may request modifications or cancellations within 24 hours of placing your order by contacting our customer service at [email protected]. After this timeframe, we cannot guarantee changes, and our standard return and cancellation policies will apply.
Shipping
1. Where do you ship?
We ship within the US from our warehouse located in the USA.
2. How long does shipping take?
Our processing time is typically 3-4 business days. For orders within the USA, shipping generally takes 5-7 business days. Please note that these are estimated delivery times and can vary depending on your location and any unforeseen circumstances.
3. How long does shipping take?
Shipping fees are $8.75 for all orders within the USA. Please note that additional customs duties or taxes may apply to international shipments, which are the responsibility of the recipient.
4. Can I track my shipment?
Yes, we provide tracking information for all shipments.
Return & Refund
1. What is your return policy?
We offer a 32-day return policy. If you are not satisfied with your purchase, you can return the product within 32 days of receipt. The item must be unused and in its original condition, including all packaging and tags.
2. How do I initiate a return?
To initiate a return, please contact our customer service at [email protected] with your order details. We will guide you through the return process and provide you with the necessary instructions.
3. How long does it take to receive a refund?
Once we receive and inspect the returned item, we will initiate the refund process. Refunds are typically processed within 7 business days. The exact time it takes for the funds to be credited back to your account may vary depending on your bank or payment provider.
Cancellation
1. What payment methods do you accept?
We accept Visa, MasterCard, American Express, JCB, Diner Club, Discover Card credit cards, and PayPal. We may also consider other payment methods at our discretion.
Payment
1. What types of payment do you accept?
We accept Visa, MasterCard, American Express, JCB, Diner Club, Discover Card credit cards, and PayPal.
2. Is my payment information secure?
Yes, we take the security of your payment information seriously. We use industry-standard encryption and security measures to protect your data. However, please be aware that no method of transmission or storage is completely secure, and you assume all risks associated with the use of our website and services.
If you have any further questions or need assistance, please feel free to contact our customer service at [email protected].